Gift
10-17-2022, 12:25 PM
Hi folks,
another weird one - please check this out this neat sample:
54995
White areas has been inserted by me to hide the customers content, basicly the entire scan shows this weird background.
This new machine has been placed to the customer ~2 weeks ago and logged C9402 + S1.
There's no window close to the MFP and no direkt sunlight messing with the white balance.
Error wasn't reproduceable anymore when tech was on site since it got fixed after auto reboot.
Unfortunately today the customer called the prob in again. Guess we're gonanna order the CCD assy but I'm curious if anyone has seen this.
Actually this image defect looks very familiar to me but the case I'm thinking about was related to prints and not about scan issues.
another weird one - please check this out this neat sample:
54995
White areas has been inserted by me to hide the customers content, basicly the entire scan shows this weird background.
This new machine has been placed to the customer ~2 weeks ago and logged C9402 + S1.
There's no window close to the MFP and no direkt sunlight messing with the white balance.
Error wasn't reproduceable anymore when tech was on site since it got fixed after auto reboot.
Unfortunately today the customer called the prob in again. Guess we're gonanna order the CCD assy but I'm curious if anyone has seen this.
Actually this image defect looks very familiar to me but the case I'm thinking about was related to prints and not about scan issues.