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Oystercopy
11-08-2022, 04:56 AM
Hey guys.

I've had customers complain of paper jamming with this stuff, and I always tell them to go back to Hammermill and it seems to fix most jamming issues, especially on the faster boxes.

However, several weeks ago, I pulled a machine out of the field with horizontal lines going through the pages. It was a C-3351. Originally, I thought it might have been the transfer belt, but that was not it.

The Black drum unit had been abraded (as in, scratched and damaged) prematurely by something in the machine. The only thing that I could find was that the paper must have had an inordinate amount of abrasive in it, and this is
what damaged the drum.... very weird.

It might have just been that batch of paper, but there was nothing else abrasive I could find in the machine that could cause that damage.

FYI

OC

Reed
11-08-2022, 06:44 AM
I have one for you. A couple months ago I went out to a client because they said their copier was putting "holes " in the paper. When I got there I tested out the machine. They mainly use 11x17. Upon testing. The first page came out with holes in the page. I immediately inspect the machine. I Looked at the fuser and the exit rollers. The Looked good. I checked the rest of the machine everything looked normal. I closed the machine up and made another copy... No holes this time. I made a few more copies. Some pages had holes and some didn't. I pulled out the paper and looked through it. Some of the paper had HOLES down the length of the page....WTH. I asked the client to look through the paper. I made her look twice because the first time she didn't really look at it. She saw the holes and informed the other girls in the office. I told them to get new paper . My job was done. I've seen some crazy things with paper the past few months. Maybe its a tree /paper /worker shortage and the paper companies are getting lazy

copyman
11-08-2022, 02:01 PM
I have one for you. A couple months ago I went out to a client because they said their copier was putting "holes " in the paper. When I got there I tested out the machine. They mainly use 11x17. Upon testing. The first page came out with holes in the page. I immediately inspect the machine. I Looked at the fuser and the exit rollers. The Looked good. I checked the rest of the machine everything looked normal. I closed the machine up and made another copy... No holes this time. I made a few more copies. Some pages had holes and some didn't. I pulled out the paper and looked through it. Some of the paper had HOLES down the length of the page....WTH. I asked the client to look through the paper. I made her look twice because the first time she didn't really look at it. She saw the holes and informed the other girls in the office. I told them to get new paper . My job was done. I've seen some crazy things with paper the past few months. Maybe its a tree /paper /worker shortage and the paper companies are getting lazy

Ha-ha. I had same thing with 11x17 paper. Every 3 or 4th page had holes. Figured it had to be a defect on the big roll that paper is cut from. It was only that one box of paper. I believe it was Staples paper.

copyman
11-08-2022, 02:05 PM
Hey guys.

I've had customers complain of paper jamming with this stuff, and I always tell them to go back to Hammermill and it seems to fix most jamming issues, especially on the faster boxes.

However, several weeks ago, I pulled a machine out of the field with horizontal lines going through the pages. It was a C-3351. Originally, I thought it might have been the transfer belt, but that was not it.

The Black drum unit had been abraded (as in, scratched and damaged) prematurely by something in the machine. The only thing that I could find was that the paper must have had an inordinate amount of abrasive in it, and this is
what damaged the drum.... very weird.

It might have just been that batch of paper, but there was nothing else abrasive I could find in the machine that could cause that damage.

FYI

OC

That is a weird one!

The paper doesn't touch the drum only the transfer belt so not sure how paper could damage drum? If anything I would think the transfer belt would be damaged from abrasive paper.

I've had customers run all kinds of thick stock and never damage drums but have seen transfer belts & fusers damaged from it.

Please post if you find anything else that caused it.

progoffice
11-08-2022, 02:55 PM
I've seen major inconsistencies with paper as well this year. Had a customer switch brands and suddenly all of their machines were jamming. I came across one the other day that was jamming because about 20 pieces of paper were stuck together with wrapper glue. One of the first things I do now on jamming calls is check the paper.

driving lots of miles
11-08-2022, 03:34 PM
I've seen major inconsistencies with paper as well this year. Had a customer switch brands and suddenly all of their machines were jamming. I came across one the other day that was jamming because about 20 pieces of paper were stuck together with wrapper glue. One of the first things I do now on jamming calls is check the paper.
I just had one the other day with glue on the edge of 11x16 paper. It looked and felt like heavy art paper they had pulled from a tablet. They were not under contract, so they got billed for the call.

Rewind!
11-08-2022, 07:21 PM
We had a call last week on a Konica C227 for jamming out of both trays (1&2). I show up and realize its cathing at the fuser entrance when printing out a counter test page. I open the drawers and see the paper with a huge curl through it, Im not exagerating when I mean huge. I took the ream out put in on a table with the curl facing down and could still see the curl in the paper lol. And this was amazon basics paper lol.

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