Persistent Error Code C-5102 on KM B554e

[Ado Mmoloki Moepedi]

Good day,

I am having a problem with my B554e KM, it shows a C-5102 error, I have changed the M1 motor twice now. When i changed it the first it immediately displayed the error but then I ran an initialization which worked for a bit. Then after a day the customer calls complaining of the same error again. Anyone ever come across such an issue?

Regards,

[blackcat4866]

Is this the motor that you changed?:

55448

If it's not motor M1 or damaged wiring, then it must be the PRCB. =^..^=

[copyman]

Keep in mind that M1 drives the K drum, and several other gears that drive K dev unit, Trans belt, Reg roller. I would look for any intermittent binding of these items that would cause the C-5102 trouble code. Would start by lubing the registration roller bushings and checking trans belt clean unit, etc for bad gears.

I use to replace bad M1 motors a lot with the old machines like the C253 but not that often from the C220 series on. Out of one hundred 224e & C224e series I service maybe have replaced two M1 motors. Just don't see them go bad that often.

[tulintron]

Last week I was on a C227. The error code was C2253. The work was 1500 A4 75gm. It showed error C2253. I noticed that the M2 motor was the same for the M1 motor. I reversed the motors and the error changed to transport. C5102. I replaced the motor and the error has not come back. I checked all UI and gearset. Everything is OK

[Ado Mmoloki Moepedi]

Is this the motor that you changed?:

55448

If it's not motor M1 or damaged wiring, then it must be the PRCB. =^..^=


Yes sir that is the one that I changed, I have also checked the wiring. It still perfect.

Regards,

[Ado Mmoloki Moepedi]

Keep in mind that M1 drives the K drum, and several other gears that drive K dev unit, Trans belt, Reg roller. I would look for any intermittent binding of these items that would cause the C-5102 trouble code. Would start by lubing the registration roller bushings and checking trans belt clean unit, etc for bad gears.

I use to replace bad M1 motors a lot with the old machines like the C253 but not that often from the C220 series on. Out of one hundred 224e & C224e series I service maybe have replaced two M1 motors. Just don't see them go bad that often.

Thank you for response, I will do that and see if the problem still persists. Otherwise I will end up just having to change the board.

[Ado Mmoloki Moepedi]

Last week I was on a C227. The error code was C2253. The work was 1500 A4 75gm. It showed error C2253. I noticed that the M2 motor was the same for the M1 motor. I reversed the motors and the error changed to transport. C5102. I replaced the motor and the error has not come back. I checked all UI and gearset. Everything is OK

Are you suggesting that I try and swap the motors?

[tulintron]

Você está sugerindo que eu tente trocar os motores?
If they're the same, yes.


Note if there is anything in the transport that could be weighing the engine down.
I discovered in another case, on the shaft of the transport register there was a completely dirty bushing, making the register spin very hard and causing an error. This type of problem damages engines like the one we are talking about.