BizHub 1050 with Please insert key counter message

[jmandassociates]

Trying to figure out how to get rid of the message on a BizHub 1050 that always says "Please insert key counter". The light around the Start button is red and you can't make a copy.

[minoltaed]

Hope this helps but I have never wroked on a 1050. Have worked on minoltas for awhile and this applies to most of the bizhubs. First hit utility-counter- then stop,0,0,stop,0,1 should get you in the service mode. Then hit stop,9 and select key counter then turn it off.

[jmandassociates]

I went into the service mode but hitting stop 9 didn't do anything.

[fixthecopier]

I saw that message on a 470, and the cause was the AC DUCT DRIPPING ON THE MACHINE. Hope that is not your problem. Stop-Start is also a sub menu from tech rep mode.

[minoltaed]

Well I tried it on a bizhub 600 just now and that seemed to work just fine the 1050 may be different.

[jmandassociates]

Anyone have any other ideas what I can try with the 1050

[buster68]

have you checked the jumper on the backside of the copier. Has it been removed? Is it shorted out? Thats all that enables the key counter. there are dipswitches that you can change for the message and functionality with key counter, but not a disable/enable.
The jumper should be on the upper right looking at the copier from the back.

[WaveyDavey]

if its had a key counter fitted and then removed there will be a small jumper that needs to go back into the loom.

[WaveyDavey]

bah not quick enough :)

[jmandassociates]

I can't find the jumper exactly where is it. What is it near. On what board. I looked int he service manual and couldn't find anything about it.

[buster68]

If i remember correctly, its a wire harness that ends with a 4pin connector. It should be near the top, right hand side(looking from the back of the machine), just below the document feeder. You may need to take off the back cover and the top cover. You'll not find a reference to it in the service manual, except on the schematic, but that doesn't give you a physical location.

[jmandassociates]

I found the wire with the 4 pin connector it and the jumper was installed. I tried taking it off and putting it back on and still get the Insert key counter message.

[tony_218]

I can't find the jumper exactly where is it. What is it near. On what board. I looked int he service manual and couldn't find anything about it.
send a picture of the machine di850
please where is the connector
I do with this connector

[potro_salvaje]

Its old but i have the same problem, anyone can help me? if possible with pictures, thanks anyway.

[copy_kid]

Old thread... Very hard to find the damn thing! Hope other won't have problems in the future... Here are pictures of the wire with the jumper.2944529445

[Profat]

Please what do i do with the jumper, Is it to completely remove it or fix it somewhere, i have the issue on C5501

[oldschool]

Wow this is an old thread. The information is a bit outdated for newer models. Now a days there is a service mode setting to turn on/off the key counter option. I don't have any details on accessing the service modes. How to bring up the built in billing menu should be in your field service guide.

To answer your question, When the jumper was in place the copier was ready, once removed, the insert key counter message appeared but like I said, machines don't usually work that way anymore. The last few models I've seen didn't have a jumper installed at all. They've had a dummy plug with out a jumper on the end. It's only there to protect the end of the connector.

Also, the key counter connector pictured above may be pinned out differently for the C5501. Verify this with the general circuit diagram before attempting to install a jumper.