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asheer.singh
07-25-2023, 02:09 AM
I recently updated a bizhub C227 to the latest firmware (Ver 4.2) and I am trying to install the movie file. I have gone into the 'Install Data' section of the Service Mode and deleted the old movie file from the HDD as mentioned in the Service Manual. I have plugged the USB in with the latest file. The .TAR file is in the root of the USB drive but the machine doesn't seem to recognise the file. It recognises the USB as this was the same one that I used to install the firmware. Under Movie Data it says 'File NG' Any thoughts or help? I have attached a picture of the install screen

asheer.singh
07-25-2023, 03:47 AM
I recently updated a bizhub C227 to the latest firmware (Ver 4.2) and I am trying to install the movie file. I have gone into the 'Install Data' section of the Service Mode and deleted the old movie file from the HDD as mentioned in the Service Manual. I have plugged the USB in with the latest file. The .TAR file is in the root of the USB drive but the machine doesn't seem to recognise the file. It recognises the USB as this was the same one that I used to install the firmware. Under Movie Data it says 'File NG' Any thoughts or help? I have attached a picture of the install screen

I have figured out what the issue was here. The HDD was disabled for some reason after the firmware update. I set the HDD as 'Installed' then was able to install the movie data with no issues.

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