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Timoteo82
02-21-2009, 09:31 PM
Oddest thing keeps happening with scan-to-email setting.... My customer scans to email and it goes through.... then at random times my customer scans to emails and he gets this no pdf just an attachement full of this jargon and it says 1/2 scans when its just one scanned page.... please take a look and let me know what you guys think:


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APC1Db61pl1dJCtrhnOBlRjNZnitQfED8fwLn8qpacSdbtsAfe HFDk07CjQg6al1sXPE4WHW
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KACiiigAooooAKKKKACiiigAooooAKKKKACiiigAooooAKKKKA CiiigAooooAKKKKACiiigA
ooooAKKKKACiiigAooooAKKKKACiiigAooooAKKKKACiiigDO+ waLeTTt9jsJ5d/74+WjNvx
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VdFf
and goes on and on on on on

And ends with-
--KONICA_MINOLTA_Internet_Fax_Boundary--

Anyone know what I need to fix to not get this anymore... keep in mind it does work at times and then this happens

---------------------------------------------------------------------------------------------------
Also found this stuff with the email

Subject:Message from Scanner-C450
Sender:scanner_DO_NOT_REPLY@oxpros.com
From:scanner_DO_NOT_REPLY@oxpros.com
Reply-To:scanner_DO_NOT_REPLY@oxpros.com
X-Mailer:KONICA MINOLTA bizhub C450
Date:Sat,21 Feb 2009 10:23:44 +0000
Message-Id:<499FD630.019.00206B5174AF.scanner_DO_NOT_REPLY@oxp ros.com>
MIME-Version:1.0
Content-Type:multipart/mixed;
boundary="KONICA_MINOLTA_Internet_Fax_Boundary"
Content-Transfer-Encoding:7bit

--KONICA_MINOLTA_Internet_Fax_Boundary
Content-Type: text/plain; charset=ISO-8859-1



--KONICA_MINOLTA_Internet_Fax_Boundary
Content-Type: application/pdf; name="SScanner-C409022110230.pdf"
Content-Disposition: attachment; filename="SScanner-C409022110230.pdf"
Content-Transfer-Encoding: BASE64

dudley
02-22-2009, 03:57 AM
go into pagescope admin side, then network, email setting smtp and turn off binary devision. That will fix it. Binary devision is used so you can send a larger file than email would normally support but you have to splice them back together I think with a zip program( haven't used it in a while)

Timoteo82
02-22-2009, 04:06 AM
go into pagescope admin side, then network, email setting smtp and turn off binary devision. That will fix it. Binary devision is used so you can send a larger file than email would normally support but you have to splice them back together I think with a zip program( haven't used it in a while)

What if it is turned off?

dudley
02-22-2009, 05:02 AM
Is your hard drive turned off in the copier? If you still have a problem the email server may be limiting the files size that can be attached. I personally hate scan to email and try to get custumers to use box utility, far better, less problems(don't even get me going about scan to smb:mad:)

dudley
02-22-2009, 05:05 AM
btw the reason that some scans work is you set a boundry memory size to when binary devision is turned on ( I think it defaults to 1 meg) if the scan is less than that it will work but over that and you will get the junk

Timoteo82
02-22-2009, 05:16 AM
Is your hard drive turned off in the copier? If you still have a problem the email server may be limiting the files size that can be attached. I personally hate scan to email and try to get custumers to use box utility, far better, less problems(don't even get me going about scan to smb:mad:)

My customer has 2 networks at this on office. With one copier so I'm not sure
How to setup a copier to scan to two seperate networks that's why we setup the scan to email. We are also using webmail server for the scan to email outgoing server. Don't know if that's the issue also.

Timoteo82
02-22-2009, 05:17 AM
btw the reason that some scans work is you set a boundry memory size to when binary devision is turned on ( I think it defaults to 1 meg) if the scan is less than that it will work but over that and you will get the junk

How are the binary settings set from standard settings is it set on?

dudley
02-22-2009, 05:25 AM
I believe its off by default but the network guys like to get in and play in the email settings :D

dudley
02-22-2009, 05:29 AM
BTW if both networks can print to the copier then they should be able to use box operator to see the copier as there must be some routing happening (don't quote me on that one though)

Timoteo82
02-22-2009, 05:36 AM
BTW if both networks can print to the copier then they should be able to use box operator to see the copier as there must be some routing happening (don't quote me on that one though)

Well hopefully the binary thing works on Monday. So I can put this all to rest. I just have a feeling it's set too off. The hdd should be on.

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