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seniortech
03-19-2009, 01:04 PM
Just had a customer contact me. He has a bizhub C500, according to him the feed table on the bulk tray (4) has stuck halfway up and will not now move. there was no error code the unit just stopped working. The display reads please load paper in tray 4 so the machine is seeing the LCT, he removed the rear cover and checked the connections on the LCT control board and said that there is a green LED flashing on the board, he is quite technical and looks after a lot of the maintenance himself, contacting us only when he is really stuck.

Apart from changing the feed wheels on this tray I have never had any problems with this unit. Are there any known problems with this unit, Does anyone have any ideas what might have gone wrong or anything my customer can easily check it will save me a 200 mile drive next week!!

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