Muratec 3050 frame breaking

[panashiba]

Has anyone had any of these machines break the frame where the Feed solenoid screws in? When we went out, we found that one of the solenoids for the drive system was broken. Upon removing the drive system to get to the solenoid, we realized that the mount for the solenoid is actually what broke. The solenoid (SA3300014A - Solenoid Feed Rocky 2) screws into a mount that is part of the bottom frame of the machine. Due to this, we would have to replace the entire bottom half of the machine to fix this one issue. Upon calling Muratec, they would not replace the machine due to it being 14 months old. However, it was still under the 15 month warranty and they would send us the lower frame at no cost. We had to order SA9603790A (ELA-HOU-FRAME). It came with alot of the stuff already on it but still took a good hour to remove and replace all the components and top of the machine. I wanted to get this posted on here because I am now on my 6th one in 3 months that has had this issue.

[panashiba]

UPDATE---
Upon calling Muratec again for the 6th time for this issue, they agreed to send me a new unit and have me ship back a broken one so they could inspect. They called back about a week later stating they see that the frame is breaking due to a machine defect with the frame. They sent me 5 more replacement machines to replace the ones that broke. They stated they were going to get in touch with Samsung to see what the issue is with the frames.

[erb]

yes i have seen it many times and it will continue to happen, just the way it is.