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D Colour
04-17-2009, 10:23 AM
Hello

One of our customers has removed the main staple cartridge from the FS 603 finisher and somehow managed to explode it into 10 pieces or so. Would anyone have any decent pictures of it to help us rebuild it. Trying to save my customer some money as the replacement unit is a whopping £150!


Any help much appreciated!


Thanks


James:eek:

kingarthur
04-17-2009, 04:37 PM
Why are you going to the trouble of rebuilding, surely you're going to charge the customer for the labour involved, let the customer pay for the new unit & they'll be more careful the next time. If you repair it for free they won't remember it, when they buy their next m/c they'll probably remember something you've done to piss them off & buy one from somebody else anyway.

D Colour
04-17-2009, 04:47 PM
They are a good customer. And are more likely to upgrade through ourselves if we try and help them out.

I just think the price of the unit is a travesty. Ricoh sell the things for peanuts. Unfortunately i dont know of a compatible Cartridge. I know some ricoh finishers use the same staples.

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