Ruger
04-17-2009, 02:18 PM
I would like to find out how other dealers are taking care of Network Support. Are Copier Technicians doing the Network installations and support? Are there techs that are dedicated to network support? Are the network support people from the sales side of the company?
We have a Network Support Group that is part of the service department.
Our Copier Technicians take care of minor issues but the Network Group takes care of all installations and ongoing support. Also are any of you doing complete installations or are you limiting the number of computers that you will set up on an install.
Thanks in advance for your input.
We have a Network Support Group that is part of the service department.
Our Copier Technicians take care of minor issues but the Network Group takes care of all installations and ongoing support. Also are any of you doing complete installations or are you limiting the number of computers that you will set up on an install.
Thanks in advance for your input.