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Ruger
04-17-2009, 02:18 PM
I would like to find out how other dealers are taking care of Network Support. Are Copier Technicians doing the Network installations and support? Are there techs that are dedicated to network support? Are the network support people from the sales side of the company?
We have a Network Support Group that is part of the service department.
Our Copier Technicians take care of minor issues but the Network Group takes care of all installations and ongoing support. Also are any of you doing complete installations or are you limiting the number of computers that you will set up on an install.
Thanks in advance for your input.

Raymondd
04-17-2009, 04:32 PM
Our Network support group (witch is me and another tech) setup 2 PCs on install for free and charge $75 per PC after that.

buster68
04-17-2009, 07:31 PM
We are in the process of training all our techs to do Network support. As far as installation, if by chance, we get a network survey from the customer(thru our sales dept.), then we input all the info before the copier is delivered. We prefer to work with the customers IT dept, but if they don't have one, we recommend one and work with that person. On install we will do up to 5 pc's (printing and scanning), anymore than that is $60 per unit. After install, any additional support is $60 per unit.

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