Zorb
07-27-2009, 01:47 AM
I have a customer with a Konica Minolta Bizhub C350 with a recurring P-5 error.
Here's what I know:
- Printer has about 130000 pages on it
- IUs rechipped about 1000 pages ago, with normal other services to accompany (clean everything, clean LEDs, clean LPH, test all) *
- Belt counter approximately 190000
- Replaced Paper Dust Remover and Odor Filter at same time as drums serviced
- Waste toner bottle replaced
* Problem existed before drum service
Here's what it's doing:
- Problem occurs when printer hasn't been used for a while.
- Machine refuses to print from copier or computer.
- Machine resets itself with one page partially loaded, almost to the belt and transfer roller under the right cover, about 6" below the fuser entrance.
- Printer displays error icon, code P-5 is shown when icon touched. P-5 corresponds to front AIDC sensor.
- P-5 returns after removing loaded page.
- Error is not cleared by running image stabilizer+reset.
- Error is cleared by opening and then closing left printer cover (access door for belt) and then running the stabilizer, as per service manual troubleshooting.
- Will run hundreds of copies at a time without errors after error is cleared.
- Error only returns if machine is not used for more than a couple of days.
- Print quality nearly perfect.
Here's what's been done to diagnose/correct:
- Cleaned LPH (again)
- Cleaned AIDC sensors
- Checked movement of AIDC sensor cover plate and lever mechanism
- Cleaned transfer belt surface
- Transposed AIDC sensors (to see if error moved with sensor, it is unchanged)
Any ideas about this one? It is quite strange to me. The service manual indicated what could be done to make the error go away, but did not explain what it meant if the error did go away due to this test (open + close left cover then run stabilize). Please enlighten?
I am not a Minolta expert, and customer not amiable to an overly expensive fix, as the machine was bought off lease for $1500. Customer would likely prefer to replace the machine if the repair cost will exceed $1000
Here's what I know:
- Printer has about 130000 pages on it
- IUs rechipped about 1000 pages ago, with normal other services to accompany (clean everything, clean LEDs, clean LPH, test all) *
- Belt counter approximately 190000
- Replaced Paper Dust Remover and Odor Filter at same time as drums serviced
- Waste toner bottle replaced
* Problem existed before drum service
Here's what it's doing:
- Problem occurs when printer hasn't been used for a while.
- Machine refuses to print from copier or computer.
- Machine resets itself with one page partially loaded, almost to the belt and transfer roller under the right cover, about 6" below the fuser entrance.
- Printer displays error icon, code P-5 is shown when icon touched. P-5 corresponds to front AIDC sensor.
- P-5 returns after removing loaded page.
- Error is not cleared by running image stabilizer+reset.
- Error is cleared by opening and then closing left printer cover (access door for belt) and then running the stabilizer, as per service manual troubleshooting.
- Will run hundreds of copies at a time without errors after error is cleared.
- Error only returns if machine is not used for more than a couple of days.
- Print quality nearly perfect.
Here's what's been done to diagnose/correct:
- Cleaned LPH (again)
- Cleaned AIDC sensors
- Checked movement of AIDC sensor cover plate and lever mechanism
- Cleaned transfer belt surface
- Transposed AIDC sensors (to see if error moved with sensor, it is unchanged)
Any ideas about this one? It is quite strange to me. The service manual indicated what could be done to make the error go away, but did not explain what it meant if the error did go away due to this test (open + close left cover then run stabilize). Please enlighten?
I am not a Minolta expert, and customer not amiable to an overly expensive fix, as the machine was bought off lease for $1500. Customer would likely prefer to replace the machine if the repair cost will exceed $1000