scan on C451

[jb11223]

Hi all

I am having a treble time with a c451 that just doesn’t want to connect to the e-mail server,
All the settings are setup correct, can it be a compatability problem with ms server 2008?
:confused:

[emujo]

Could be any number of reasons. 1st check the job log, are you getting a "server connect" or "Login failure". Is this a domain controller? Get back withsome more info and we can try to help. EMujo

[jb11223]

When autenticaton is on it gives “server connect” without it “login failure” , it is not a domain controller, just use it for file and mail server

[emujo]

Did the IT rep give you credentials for the MFP to utilize? Sounds like authentication is necessary. Have him/her setup a "relay" for the MFP IPAddress and see if it works. Also, you can use the telnet command to verify you're using port 25 for email. Verify SSL settings with the rep.

[jb11223]

All credentials are correct and verified by it dep. telnet has been successful on port 25 and authentication is not necessary on the mail server. Will try a relay
If authentication is enabled then gives “connection error”