Task Alpha Output issue

[daveyball]

I have a Taskalpha 250 which is outputting the prints to the inner body tray (top tray)) as default, however if the customer sends more than one page, it sends it out to the fininshing tray (tray a), if I try and set the defalt output for the copies to the top tray all the options are greyed out.

ANy ideas?

[blackcat4866]

You may have logged an C8xxx error which has disabled the finisher. Reset in simulation U906, and the output options will become available.

If you're getting finisher errors, check that you're firmware is at least at v 5.00, preferably v. 6.00