Stirton.M
01-28-2010, 11:53 PM
Encountered a rather strange thing today regarding a customer who had changed their company name and wanted to change the copier's email addresses to match.
I've set up literally hundreds of machines without issue of this nature, but this one has me a bit perplexed.
In the web interface, they had changed both the machine and administrator domain portions to reflect the change.
For example, administrator original address was admin@westgro.com and the copier address was bizhub@westgro.com. Customer changed the names to admin@ecogro.com and bizhub@ecogro.com. All fine and hunkydory without issue most of the time this is done.
However, when they tested a scan to email, the email return address from the copier did not reflect this change, the old email address remained persistent.
They called us to look at it. I viewed the changes, verified they were definitely set to the new address. There is also a third address that can be found in the "Scan" tab of the main control panel, to set the copier address there as well. I checked this and sure enough, it was the old address and I changed it accordingly.
Did this correct the problem? No.
I powered off the machine, thinking it could be just one of those strangeness things that this series machine has. It did nothing to change the address. I checked again, double checked, triple checked, through both the main control panel and the web interface. The problem persists.
Also what I had noted was that the subject and body text fields had not been filled. I always fill these in primarily because some email servers/programs will block any messages that do not have these fields with something in them. The subject I fill with "scanned document" and the body I fill with, "do not reply, this email contains a scanned file from ecogro". Again, like the hundreds of machines before, this has never given issue.
Another scan to email test. The email received again with the old address and no subject and no body text. More power cycling and double checks and all that. Still no joy on those things.
And here is where it gets really strange.
We have been making use of the capability of the machine to automatically email the meter readings to our accounting department. The customer has their own entry in this area so they can also receive a copy of the meter read for their own accounting. Again, straight forward stuff.
What is strange about this is the email that is sent out has the correct email address of the machine, contrary to what I observe with the scan to email.
Any thoughts on this? I am thinking some kind of memory hickup and am going to do a factory initialize, but would like to know if anyone else has encountered this. Thus far as I understand it, my supervisor encountered this at another account, same series machine. Firmware is at level R6.
I've set up literally hundreds of machines without issue of this nature, but this one has me a bit perplexed.
In the web interface, they had changed both the machine and administrator domain portions to reflect the change.
For example, administrator original address was admin@westgro.com and the copier address was bizhub@westgro.com. Customer changed the names to admin@ecogro.com and bizhub@ecogro.com. All fine and hunkydory without issue most of the time this is done.
However, when they tested a scan to email, the email return address from the copier did not reflect this change, the old email address remained persistent.
They called us to look at it. I viewed the changes, verified they were definitely set to the new address. There is also a third address that can be found in the "Scan" tab of the main control panel, to set the copier address there as well. I checked this and sure enough, it was the old address and I changed it accordingly.
Did this correct the problem? No.
I powered off the machine, thinking it could be just one of those strangeness things that this series machine has. It did nothing to change the address. I checked again, double checked, triple checked, through both the main control panel and the web interface. The problem persists.
Also what I had noted was that the subject and body text fields had not been filled. I always fill these in primarily because some email servers/programs will block any messages that do not have these fields with something in them. The subject I fill with "scanned document" and the body I fill with, "do not reply, this email contains a scanned file from ecogro". Again, like the hundreds of machines before, this has never given issue.
Another scan to email test. The email received again with the old address and no subject and no body text. More power cycling and double checks and all that. Still no joy on those things.
And here is where it gets really strange.
We have been making use of the capability of the machine to automatically email the meter readings to our accounting department. The customer has their own entry in this area so they can also receive a copy of the meter read for their own accounting. Again, straight forward stuff.
What is strange about this is the email that is sent out has the correct email address of the machine, contrary to what I observe with the scan to email.
Any thoughts on this? I am thinking some kind of memory hickup and am going to do a factory initialize, but would like to know if anyone else has encountered this. Thus far as I understand it, my supervisor encountered this at another account, same series machine. Firmware is at level R6.