Dave10
02-19-2010, 02:23 PM
We have a Bizhub C353 with a 2-drawer paper deck PC-204. The thing has started jamming constantly from drawer 4 and occasionally from drawer 3. The paper either Z-folds as it passes drawer 3 or just stops just past drawer 3. There is a noise that sounds like a motor chattering and sometimes a high-pitched whining noise, like a motor slipping, but we have tried replacing the motors to no effect. Also, if I push in on the door on the right of the cabinet, it still makes the noise but it does not jam, as if there is not enough nip between the rollers and the idlers on the door, but I replaced the door and it didn't help. I can't find anything wrong with the feed units, and I swapped feed sensors between units to see if the problem followed one of the sensors, which it did not, yet it seems as if the rollers are not turning on to pick up the paper, especially with the Z-folding. Has anyone seen this before?