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05-28-2010, 11:10 PM
Hi guys, we sold a ER5115 Mark 2 a few months ago, brand new out of the box. Customer complaint is when the financial report is finishing up he heard a loud click and then the machine went into a error and beeped steady. He did not notice any thing on the screen and power cycling or hitting clear did not seem to help but changing the key position around to void did which does not make sense.

He has had the machine around 3-4 months now and this is the 2nd time it's happened. I asked him next time to note what the screen says and then to unplug the till and plug it back in which should clear a printer jam.

Do any of you know of any problems with these printers that might cause them to make any noise? I asked how old the ribbon was and he said it was fairly new.

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