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Taminol
06-24-2010, 11:00 AM
We have a customer who has upgraded from 1 x km500 to 2 x km362’s. This allows more usage, availability and productivity.
However, they have come across an issue I was unable to rectify.
They print securely to the device, and occasionally a user may have loaded thick paper into the bypass. The bypass has been set to thick and all is well.
The next user prints securely to the bypass but requesting plain paper. Once they have input their PIN the machine bleeps complaining that it wants plain paper in the bypass. This I can understand, but they cannot get back to the copy screen to select an alternative cassette or even adjust the bypass setting in order to release the job.
The only thing they can do is delete the job, correct the setting and re send the job.
The 500 never did this and also their C353 which sits next to the 362 allows you to select cassette if the machine complains about paper type.
Answers on a postcard please...


Thanks


Tam

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