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copierlady
06-30-2010, 11:24 PM
I have a cutomer with a konica 7020 fax/ print. Fax stopped transmitting. It recieves fine but will not transmit. Put a differant fax unit in the machine and still have the same problem. Put their fax unit in a differant machine and it works fine. One solutions says to initilize the memory. But is that memory inside the fax unit itself? If so i don't see how that could help since the fax unit works fine in another machine. Any ideas?

RRodgers
07-01-2010, 01:10 AM
Make sure it's set for US and NOT JP.

copierlady
07-01-2010, 02:07 PM
Going back today. I'll ck. But, it was working fine for a while and then just quit.

mrwho
07-01-2010, 11:27 PM
Yes, check the communication configuration. If the customer has a PBX, it could have been reconfigured or swapped for a new one and that might have changed the requirements - I once had a customer whose PBX required pulse dialing. Later on, when he upgraded the PBX, we had to change the configuration to tone dialing. Also check if you've got a working connection to the outside - try to plug in a phone and make a call somewhere.

JustManuals
07-01-2010, 11:41 PM
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RRodgers
07-02-2010, 03:25 AM
This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment from The Internet's largest collection of manuals (http://www.justmanuals.com)


Paul@justmanuals.com

I'm wondering what promted this post?

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