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bsm2
07-14-2010, 08:43 PM
Looking for OEM service bulletin on MFP board failures and warranty claims

Stirton.M
07-15-2010, 12:49 AM
there are no single bulletins on any KM machine, that is, all problems have separate documents and attached files related to the service problem.

Warranty claims can only be initiated by KM techs, but most of those are covered directly under KM service contracts. If a machine is flood damaged for example. Hardware failures are covered as per service contract. No service contract, the customer has to cover the cost of the parts including labour and shop supplies.

If you have anything specific, one of us can look up the information and provide you with the information you need.

bsm2
07-15-2010, 01:05 AM
Looking for CQ problems related to MFP board , lines, banding, sdram problem on board

Stirton.M
07-15-2010, 07:45 AM
Ok, not to be difficult, but what specifically are you trying to resolve? Most of what you are asking can be found in the service manual, and the rest is common troubleshooting related to all colour machines with a similar process.

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