View Full Version : Earthquake Damage Advice PLEASE

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09-10-2010, 09:09 PM
Hi Everyone,

My digital print shop has been damaged in the Christchurch earthquake last week.
I need some opinions about the "possible" extent of damage.
Some machines have been written off under piles of bricks and rubble, so no doubt they are beyond repair. Other machines in the immediate area have not been struck by falling rubble however they are coated in bricks and mortar dust. The question that has been put to me by insurance is.

1) If they are repaired and serviced are they likely to be as they were, or is it more likely that they will be unreliable following the 7.1 eq motion and the dust contamination?
2) Is it mandatory to replace ITB, Drums, Fuser components etc. following the dust contamination or will that be on a case by case assessment ?

Essentially they are trying to get an idea of the likely skope of damage to assess whether to replace or repair.

It is my opinion that it may be very hard to quantify a "window" of costs to repair and service after such a disaster and that costs could run away very quickly with technician time by the hour and the cost of components from the dealers.

I would be most grateful for any opinions you guys can offer to this circumstance as KM, Canon and Xerox are not being very helpful to me here at all.

09-10-2010, 10:25 PM
As with any kind of scenario under the "act of god" umbrella, you should have a technician inspect the machine.

If you have a service agreement, this is a no brainer. If not, you may have to pay a little for the estimate and initial cleaning of the machine. Save yourself a few dollars and clean the OUTSIDE of the machine as best you can.

For the most part, if the machine was not running when the quake happened, internally it should be mostly fine. I cannot speak for competitors machines, but most KonicaMinolta machines would be mostly spotless inside the main print areas. External dust, unless you remove the filters, will usually never enter the area.

Run a few prints and copy a few things from the machine. If you do not hear any strange noises and the prints come out squared (no skew) with acceptable image, the machine should be fine. For piece of mind, have a qualified tech make the final evaluation.

09-11-2010, 01:05 AM
Ditto. =^..^=

09-14-2010, 07:14 AM
I'm sorry for you loses , but in support of the following companies KM, Canon and Xerox , I'm sure that they are not being unhelpful but are prioritizing , I would suggest emergency services and local govt depts would be first in line as I'm sure you would agree the devastation is enormous and a small copy centre is not high priority. Plus all of the staff may have had extensive personal loses of their own to deal with, and the companies may be running on skeleton staff

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