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mbell
10-26-2010, 01:14 AM
My Bizhub C350 indicated 'HDD cannot be accessed - contact your administrator'. I did a 'Physical format' of the HDD and I now see the HDD on the display; but I also see Malfunction Code C-12CC for the first time. What does the code mean, and can you help me with next steps (reset, reformat, call tech, etc). Thx much - Mike (a non-tech)

Mr Spock
10-26-2010, 02:39 AM
I believe that you need the firmware or the movie data reloaded.

mbell
10-26-2010, 03:49 AM
I don't have the software or the knowledge to do this, so I guess I'll look for a local tech to come to my machine. Thank you for the info Mr. Spock. Mike

RRodgers
10-26-2010, 04:12 AM
Ya do the physical then the logical format. I do not believe there is any "movie" data on this box unlike the newer one's.

mbell
10-26-2010, 04:30 AM
Thank you so much - it worked and I'm up and running.

I owe ya big time! Thx - Mike

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