iR5000 E000013-0000?

[brightguy001]

Any feedback on this error code and how to resolve and clear it would be appreciated.:)

[xcopytech]

Hi,

You have problem with waste toner assembly. You should remove rear covers, and pwb`s from backs, and then remove waste toner assy.

then check is auger damaged. It is possible to repair auger.

[brightguy001]

Thanks, I will look in that area.

[brightguy001]

Turned out to be very full waste toner bottle. The waste toner delivery assembly was also full as a result preventing it from working properly. Had to take it apart to clear the packed waste toner from the delivery pipe to the waste toner bottle.

Thanks for the help!

[canontech]

E013
Waste toner feedscrew (locked)
1) Is the waste toner feedscrew drive gear pushing the waste toner
feedscrew lock detecting switch (MSW2)?
YES: Connect the connector.
Waste toner feedscrew lock detecting switch (MSW2), DC controller PCB
2) Make the following selections in service mode: COPIER>I/O>DCCON.
Is bit 15 of IO-P02 ‘0’?
YES: It is likely that the feedscrew inside the waste toner pipe is prevented
from rotating because of some fault. If the outlet of the
waste toner pipe is clogged with toner, remove the waste toner
drive unit, and remove the toner. If otherwise, try turning the main
motor clockwise by hand. If the screw rotates, wait and see what
happens; if the screw does not rotate, replace the waste toner feeding
unit.
NO: Check the wiring; if normal, replace the DC controller PCB.

[brightguy001]

It was a plugged waste toner delivery pipe preventing motor movement. Cleaning it all out correcting the problem.