Samsung SCX 6345 Toner Suppl Error

[iscott]

Customer Put in new Toner and 1 day later got the Toner Supply Error message

This is a Factory Cartridge.......

Tried another toner and got same message, also rebooted no change

[blackcat4866]

I'd take a look at the drive coupler in the back of the machine. =^..^=

[iscott]

Motor Running fine from test mode could not see coupler but the sprocket that spins the toner augar as turning

[Jeff M.]

Make sure the coupler moves in and out freely. Just saw a bulletin for the 6555 on this problem, says the coupler might swell and stick and not mate with the cartridge. Hope this helps. Regards... Jeff M.

[blackcat4866]

Yeah, I just saw that same bulletin. Apparently, like the Sharp AR-160, the plastic toner motor shaft breaks but not completely through, allowing the shaft to twist and bind the spring loaded coupler. =^..^=

[Canuck]

Replace the coupling, I've had to change many.Part number JC97-02681A (MEA UNIT-GEAR SUPPLY)

[copytechman]

Yup, been there, done that! Seconding this!

Regards!
A.

[bdcrandall13]

Also, make sure it is the correct toner. A 6555 cartridge CAN fit in a 6345 but will not work.

[AN36XA]

Are you talked about toner cartridge or drum cartridge?
I have problems with some new (85%) drum cartridges SCX-R6345A, have same ''toner supply error''

[AN36XA]

Make sure the coupler moves in and out freely. Just saw a bulletin for the 6555 on this problem, says the coupler might swell and stick and not mate with the cartridge. Hope this helps. Regards... Jeff M.
Can you share that bulletin please on pm? here in europe gspn i cant find that bulletin