C351 prints everything fine except barcodes

[blazebusiness]

Customer printing shipping labels but barcode cannot be scanned. All other printing is fine. If they print the same barcode on any other printer in the office it looks fine & can be scanned. On the C351 , however the barcode lines print much thicker and the line resolution is much coarser on the barcode(image density too dense?) which makes it difficult for UPS to scan. Any ideas?

[BIG PAPA]

Which driver are they using? PCL or PS? Have they tried the other one? Have you tried changing settings within the driver? Density, quality, ICC Profiles, etc?

[emujo]

Try using an HP4 or 5 driver just for printing this job only, had a 601 that was doing the same thing and this resolved it, customer must be aware that they can't use this driver for anything else though. Emujo

[acusso1234]

Try using an HP4 or 5 driver just for printing this job only, had a 601 that was doing the same thing and this resolved it, customer must be aware that they can't use this driver for anything else though. Emujo

+1 For me HP driver worked well on a 420.

[mrwho]

You can also fiddle with the driver properties where it talks about fonts, true type and/or vector graphics.

[blazebusiness]

Thanks for the replies .....I'll focus on the drivers. Much appreciated.