Xerox M24 Color Copier

[higherlevel]

Any one had a Wrinkling problem with a M24 Color Copier....Changed a new fuser, still has wrinkling, SOMETIMES....

Letter or Legal...does not matter....Duplex seemd to be the most problem..but has happened on single side also...

Thanks:)

[techguy75]

what lb paper are you using and is the machine set for the right kind of paper also is it in a damp or humid place? alot of times moisture alone causes that problem but can be crappy paper also.

[higherlevel]

Thanks for the Response....:)

20lb is being used for the 11 x 17 paper....

Paper is fine...

This problem has occured at 2 different customers locations with this machine...We ended up changing the fuser, (EVEN THOUGH THE FUSER LOOKS GOOD) at both locations and it has fixed the problem...

Thanks:)