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Mr1ncred1ble
03-29-2011, 02:46 PM
During or right after scanning originals in the copy process the machine will send a blank sheet to the sub tray and give the message to please reload 1 original. Even if an original is reloaded in the DF and the start button is pressed the machine will again send a blank sheet to the sub tray and repeat the message, usually until the job is cancelled or the machine is powered off. So far I have flashed to latest version firmware, replaced Rollers in ADF, conducted ADF sensor sensitivity adjustment, repositioned the ADF sensors in the original tray, had the customer dim/remove lights above the machine, and finally replaced the paper empty sensor, actuator and spring in ADF. This is somewhat intermittent, and cannot be reproduced with regularity. Has anyone seen or solved this problem, my customer has been upset, any suggestions are appreciated.

Mr1ncred1ble
06-06-2011, 04:38 PM
still having this problem, any ideas?

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