davefm
04-19-2011, 11:27 AM
We have recently installed a Konica C35 (configured for use in the UK as a fax) and attempted to send a fax from it, the device just sits there and doesn’t appear to do anything, nor does it do anything when we attempt to fax to it.
We have plugged a telephone into the ext. socket and can make outbound and incoming calls to the phone without issue - the fax aspect simply appears not to want to dial out or pick up when being dialled. We were informed by the supplier that this is a local line issue caused by the cable not being the supplied one or a possible fault with the local phone system. But I don’t see how the old generic Samsung fax (that was replaced by the C35) would work without issue, and now the Konica cant fax, but the phone plugged into it can make and receive calls using the same phone line that was plugged into the Konica.
We have checked and confirmed RX and TX settings as well as the machine being configured for the UK.
My question is this: Does anyone have experience with this type of device/issue? Konica doesn’t seem to be able to provide much help and the vendor has left us as is...so anyone who knows anything...your input is greatly appreciated.
We have plugged a telephone into the ext. socket and can make outbound and incoming calls to the phone without issue - the fax aspect simply appears not to want to dial out or pick up when being dialled. We were informed by the supplier that this is a local line issue caused by the cable not being the supplied one or a possible fault with the local phone system. But I don’t see how the old generic Samsung fax (that was replaced by the C35) would work without issue, and now the Konica cant fax, but the phone plugged into it can make and receive calls using the same phone line that was plugged into the Konica.
We have checked and confirmed RX and TX settings as well as the machine being configured for the UK.
My question is this: Does anyone have experience with this type of device/issue? Konica doesn’t seem to be able to provide much help and the vendor has left us as is...so anyone who knows anything...your input is greatly appreciated.