chrisban35
04-24-2011, 11:09 PM
I hope this is not a violation of policies here at copytechnet. if it is, please accept my apologies up front. But I think it's important for all of us to share our experiences with vendors as well as help one another out with technical issues. After all, it is a culmination of all our daily experiences that helps each of us share value with one another.
I don't write this message in vindictive anger, but rather in principle. HUGE difference!
I know all of us buy our manuals through the proper manufacturer channels and NONE of us try to save a buck and buy them through online companies, right... LOL
The Company servicemanuals.net had a posted manual online and it was listed as an instant download. Being that it was an emergency need, I clicked and purchased it, and then after the order was completed, it told me it was NOT an instant download.
OK, no problem, we all make mistakes. So I wrote to the support email listed on their website and told them to please cancel order due to my need of this manual instantlyand do not send me link. Instead they ignored my request and four hours later sent the link anyway.
so I wrote them back and said, I asked you to "cancel order" becuase I needed it right now and I already purchased this elsewhere. And it was your fault for not properly listing the right status of the manual.
so, the guy calls me, and even after admitting that he did not have the manual ready, he said that 4 hours was more than fair for him to get it ready and he would NOT refund my money. I told him, he'd either refund it, or I would never do business with his company again, and I would warn my fellow technicians against his unethical practices. he said he didn't care.
So I thanked him for revealing his true colors and business practices and told him to keep the money as it would be his last from my company...
So here I am now, writing, as I promised him I would, telling anyone who needs a manual immediately, be very careful of this company. They have some manuals marked as instant and they ARE NOT, and They will "NOT" refund your money....
Thanks......
I don't write this message in vindictive anger, but rather in principle. HUGE difference!
I know all of us buy our manuals through the proper manufacturer channels and NONE of us try to save a buck and buy them through online companies, right... LOL
The Company servicemanuals.net had a posted manual online and it was listed as an instant download. Being that it was an emergency need, I clicked and purchased it, and then after the order was completed, it told me it was NOT an instant download.
OK, no problem, we all make mistakes. So I wrote to the support email listed on their website and told them to please cancel order due to my need of this manual instantlyand do not send me link. Instead they ignored my request and four hours later sent the link anyway.
so I wrote them back and said, I asked you to "cancel order" becuase I needed it right now and I already purchased this elsewhere. And it was your fault for not properly listing the right status of the manual.
so, the guy calls me, and even after admitting that he did not have the manual ready, he said that 4 hours was more than fair for him to get it ready and he would NOT refund my money. I told him, he'd either refund it, or I would never do business with his company again, and I would warn my fellow technicians against his unethical practices. he said he didn't care.
So I thanked him for revealing his true colors and business practices and told him to keep the money as it would be his last from my company...
So here I am now, writing, as I promised him I would, telling anyone who needs a manual immediately, be very careful of this company. They have some manuals marked as instant and they ARE NOT, and They will "NOT" refund your money....
Thanks......