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SPBE
06-06-2011, 08:00 PM
I'm working on a Biz501 that keeps showing a misfeed(j1311) in the lct everytime it wakes up from sleep mode. The customer doesn't even load that tray with paper and it still does it. I've replaced the sensors with no luck. What stupid thing am I missing?

mrfixit
06-06-2011, 08:15 PM
I think there is a firmware update for sleep issues, I'd make sure it is current and go from there.

CraigW
06-07-2011, 01:16 PM
Some of our 501s are giving intermittent J1311 jams,

I have searched the firmware looking for any mention of this in the notes, never thought about power save mode.

Will have to look further.

SPBE
06-07-2011, 09:53 PM
Updated the firmware and it worked. Wouldn't you know it something stupid.

CraigW
06-07-2011, 10:37 PM
What level did you take it to ??

21 is current.

SPBE
06-08-2011, 05:30 AM
Level 21.

CraigW
06-08-2011, 01:07 PM
Thanks for the info.

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