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mascan42
06-09-2011, 01:52 PM
When the customer sends a secure print job to this machine, the job is immediately deleted instead of saving to the HDD. The save job history shows a login error. Any idea what could cause this?

BIG PAPA
06-09-2011, 10:28 PM
Are they using account track or user authentication login codes? These would still need to be there if they are.

mascan42
06-09-2011, 10:46 PM
No, they're not using any type of authentication. They have a second BH501 in the office with the same configuration, and that one works fine.

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