Scan to e-mail on C252

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  • empiru
    Trusted Tech

    100+ Posts
    • Feb 2011
    • 229

    Scan to e-mail on C252

    Ok, we have a new customer that bought a C252 and wants me to set up his machine to scan to e-mail (unfortunately for me, he read in the brochure that the machine can do that ) ) .
    I have never done this before - could someone help me a little bit?
    Is it enough to have a router, and to set up on the machine the gateway and the dns adresses?

    Thanks!
    I don't help end-users. Hate me, give me bad reputation, I don't give a rat's a**. Pay a tehnician to solve your problem! We have to live too! What do you do when something hurts? Do you go to a doctor, or do you search it on google/ forums?
  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2015

    #2
    Tell him he needs IT to work with you. Need to fill in SMTP hostname or address, might need authentication, if they are running active directory you might need to add the copier as a user, you need to have an on-site email server or same vlan. (needs to be bob@xyzcompany.com not bob@yahoo.com)

    The machine can scan to email, but won't work on every network. Have him scan to folder and attach to email. Best not to screw around on someone's network if you're unsure

    Comment

    • dogg_man
      Technician
      • Jun 2011
      • 48

      #3
      Best not to screw around on someone's network if you're unsure
      Quoted for truth!

      Comment

      • empiru
        Trusted Tech

        100+ Posts
        • Feb 2011
        • 229

        #4
        Ok, thanks.. it seems complicated, but not impossible.
        He can already scan to folder, that's simple... and yes, I think he has an e-mail for the company (e.g. bob@xyzcompany.com like you said)..

        Thanks!
        I don't help end-users. Hate me, give me bad reputation, I don't give a rat's a**. Pay a tehnician to solve your problem! We have to live too! What do you do when something hurts? Do you go to a doctor, or do you search it on google/ forums?

        Comment

        • JSC
          Gimp

          500+ Posts
          • Dec 2006
          • 618

          #5
          Originally posted by empiru
          Ok, we have a new customer that bought a C252 and wants me to set up his machine to scan to e-mail (unfortunately for me, he read in the brochure that the machine can do that ) ) .
          I have never done this before - could someone help me a little bit?
          Is it enough to have a router, and to set up on the machine the gateway and the dns adresses?

          Thanks!
          1) Using Internet Explorer, type the IP address of the Konica Minolta machine into
          the address bar and press Go
          2) Click on Logout to logout of Public Mode. You will need to confirm you want to
          logout.
          3) Login to the Admin Mode by typing in the admin code of 12345678
          4) Click on the orange Network tab
          5) Click on E-mail Setting down the left hand side of the page
          6) Click on E-mail TX (SMTP)
          7) Ensure that ‘E-mail TX Setting’ and ‘Scan to E-mail’ are turned ‘ON’
          8) Enter in the IP address or Host Name of the E-mail server
          9) Enter an ‘Admin. Email Address’ & ‘Device Mail Address’. Neither of these
          addresses need to be real.
          10) If required, turn on ‘SMTP Authentication’ and enter a user name and
          password of a user set up on the e-mail server.
          11) Binary division by default is turned off. If enabled, the machine will send
          separate scanned images. For example, if you scan in a 10 page document, you
          may end up receiving 10 separate e-mails or you may received a .dat file.
          12) Click Apply and then OK


          CREATING A ONE TOUCH BUTTON

          1) log back in as a Public User
          2) Click on SCAN at the top of the screen
          3) Click on New Registration
          4) Choose the type of button you wish to create. I.E. E-mail
          5) Click Next
          6) Enter in the Name of the button you wish to appear on the machine, the Index
          in which it is to appear under, and the E-mail Address you require your e-mails
          sending to.
          7) Click Apply
          The gene pool could use a little chlorine.

          Comment

          • empiru
            Trusted Tech

            100+ Posts
            • Feb 2011
            • 229

            #6
            Thanks, JSC! That's all I needed.
            I really appreciate your effort.
            I don't help end-users. Hate me, give me bad reputation, I don't give a rat's a**. Pay a tehnician to solve your problem! We have to live too! What do you do when something hurts? Do you go to a doctor, or do you search it on google/ forums?

            Comment

            • remati
              Trusted Tech

              100+ Posts
              • Apr 2010
              • 149

              #7
              What can I say ...? this all said ....

              Comment

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