Ricoh Faxing Problem

[snirp]

We have a customer who has a Ricoh Aficio 1515MF who regularly faxes us long documents. We have 3 differents fax machines and 3 different numbers. But recently, when they send a fax, not the whole fax comes through. Sometimes, its blank halfway, sometimes its only a few pages. This is the only customer we have that problem with and we are the only ones they have a problem with.

Is it possible that the fax machines are not compatible? Or could it be the fax line itself? I've contacted support, but they cannot help.

Thanks.

[Tonerbomb]

We have a customer who has a Ricoh Aficio 1515MF who regularly faxes us long documents. We have 3 differents fax machines and 3 different numbers. But recently, when they send a fax, not the whole fax comes through. Sometimes, its blank halfway, sometimes its only a few pages. This is the only customer we have that problem with and we are the only ones they have a problem with.

Is it possible that the fax machines are not compatible? Or could it be the fax line itself? I've contacted support, but they cannot help.

Thanks.
Both are possible... But if it worked before and not now could phone lines or equipment failure. If your a tech you should have error reports/ service logs from the sending machine and or the receiving machine. That will tell you alot about what is going on.

[snirp]

Nope, no error messages at all. Both sending and receiving faxes think everything is fine.

[hanna]

the Aficio 1515 has known compatibility issue with certain models - there are some recommended adjustments such as turning off ECM, adjusting attenuation, and a couple of others that i can't quite recall at the moment. for starters, turn off ECM and test it from there.

wow, just realized how old this thread is...never mind, you've probably moved on by now..

[WassaG]

The 1515 sometimes has problems comunicating with machines that use a lower BPS try slowing the initial bit rate down to 14400 mbps

WassaG

[cobiray]

I had a similar problem on a 1027 with a fax option. I ended up turning off ECM (error correction mode), which I recommend to do first on any machines that have a faxing problem, and cleared the fax NCS in tech mode.

http://www.copytechnet.com/forums/ricoh-savin-gestetner/9776-faxing-problem-aficio-1027-a.html