C500 Tray1 Not Lifting and ADU jam

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  • dagoof
    Still learning...
    Site Contributor
    100+ Posts
    • Nov 2007
    • 221
    #1

    C500 Tray1 Not Lifting and ADU jam

    Was hoping someone could help, I've just started getting to grips with our c500 and experienced a couple of problems within the first day (oh dear! ). I'd run about 500 copies from tray 1, went to load in more paper and there was some sort of jam error with the tray (sorry, hadn't noted the code) - it said to clear it, hit auto-reset then do a re-start. I did this but now the tray's not lifting and not registering any paper in the tray (greyed out on screen). FWIW I also had some spare sheets sitting to the left of the main stack.

    I was also experimenting with some heavier stock through the by-pass, ran 2 sheets no problem. Having finished up I closed the bypass tray (didn't seem to close as freely though) and I then noticed that lever A in the main body is refusing to budge (don't want to force it).

    Could anyone help with these?
    Tags: by-pass, code, copies, dagoof, error, jam, left, paper, pass, problems, reset, rrodgers, screen
    • dagoof
      Still learning...
      Site Contributor
      100+ Posts
      • Nov 2007
      • 221
      #2
      Re: C500 Tray1 Not Lifting and ADU jam

      Managed to sort the ADU by running more paper through the by-pass - think the bypass tray hadn't lifted/dropped correctly. Tray1 issue remains though....

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        • ineo+6501
          Trusted Tech
          250+ Posts
          • Mar 2010
          • 262
          #3
          Re: C500 Tray1 Not Lifting and ADU jam

          Originally posted by dagoof
          Managed to sort the ADU by running more paper through the by-pass - think the bypass tray hadn't lifted/dropped correctly. Tray1 issue remains though....
          Sounds like there is some paper behind the tray in the workings. Get on your hands and knees with a torch and look into the gap behind tray 1 (with tray 1 fully open.

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            • dagoof
              Still learning...
              Site Contributor
              100+ Posts
              • Nov 2007
              • 221
              #4
              Re: C500 Tray1 Not Lifting and ADU jam

              Thanks Ineo - had already done so and can't see anything in there (there were also no torn sheets removed).

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                • RRodgers
                  Service Manager
                  1,000+ Posts
                  • Jun 2009
                  • 1950
                  #5
                  Re: C500 Tray1 Not Lifting and ADU jam

                  Originally posted by dagoof
                  Managed to sort the ADU by running more paper through the by-pass - think the bypass tray hadn't lifted/dropped correctly. Tray1 issue remains though....
                  As stated above, sounds like there is some paper behind the tray. Or even check to see if there is paper in the connector, both male and female. I've had to dig out scraps before in the connector.
                  Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

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                    • dagoof
                      Still learning...
                      Site Contributor
                      100+ Posts
                      • Nov 2007
                      • 221
                      #6
                      Re: C500 Tray1 Not Lifting and ADU jam

                      Thanks RRodgers - connectors are definitely clear though.

                      EDIT: And back on the ADU issue, this keeps coming back - I think transporting the machine has caused an issue. The process unit was very hard to unlock and has to rely on the guide pins to lift it a little when being re-inserted. This must be tied with the ADU because I can see the adu shift when the process unit is going in and out.
                      Last edited by dagoof; 08-10-2011, 04:51 PM.

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                        • Ianizer
                          Trusted Tech
                          250+ Posts
                          • Jul 2011
                          • 380
                          #7
                          Re: C500 Tray1 Not Lifting and ADU jam

                          Clearly, Tray1 has been isolated, Dagoof.

                          Check 25-mode dipswitch 18.
                          You'll want to set to a 0 and recycle power to make the tray available.

                          Beyond that, I'm not sure why it faulted.

                          Let's reset it and try again, shall we?

                          -I
                          My name Peggy.
                          You got problem?

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                            • dagoof
                              Still learning...
                              Site Contributor
                              100+ Posts
                              • Nov 2007
                              • 221
                              #8
                              Re: C500 Tray1 Not Lifting and ADU jam

                              Ianizer - thanks, the dipswitch reset has sorted it, so I'm guessing a jam must have tripped it. Either way, very grateful for the help

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