FS-C2126 MFP

[sOUner]

Showing "toner is running out (M)", even after replacing (M)toner. There is no excess (M)toner in waste container. Also happening on FS-C5100 Series printer.

[JustManuals]

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[cbs]

I've seen this issue on a FSC2126 and C5150DN printer as well. KMA issued a tech bulletin that clarified the issue. Basically, the toner cartridge drive gears aren't "latched" and you have to rotate the cartridge gear back into a latched position. Re-install the cartridge and it should work.

[blackcat4866]

Now that you mention it, on the 5100 series I've noticed that the cartridge linkage does not home exactly to the specific position required for a good mechanical connection. The drive seems to home to a position ~15 degrees beyond home. I have educated my customers to turn the coupler on the cartridge ~15 degrees, and it will engage. =^..^=