jdichter
10-11-2011, 11:42 PM
We have a C6500 with a constant jamming problem. I happens when it goes to the Duplex tray. It only happens on 20lbs and sometimes 28lbs paper. Cardstock prints perfectly. After careful inspection, is seems the page is slightly shifted after the fuser just after the paper enters the duplex tray. We have also completely disassembled and reassembled the duplex try, cleaned and replaced all rollers and everything seems to be alright. Any suggestions on something we might have overlooked?
Thanks for reading.
Thanks for reading.