C6500 Jamming, Jamming, Jamming

[jdichter]

We have a C6500 with a constant jamming problem. I happens when it goes to the Duplex tray. It only happens on 20lbs and sometimes 28lbs paper. Cardstock prints perfectly. After careful inspection, is seems the page is slightly shifted after the fuser just after the paper enters the duplex tray. We have also completely disassembled and reassembled the duplex try, cleaned and replaced all rollers and everything seems to be alright. Any suggestions on something we might have overlooked?

Thanks for reading.

[RRodgers]

Lots of copies on it I'm willing to bet? I've seen the finger acctuator just below the fuser (duplex entrance) wear out and cause all kinds of funky jams. If it looks like a finger rather than a chisel then its bad.

[jdichter]

Thanks, everything seems to be okay. Now we just have a wrinkle issue.