Bizhub Pro 950 Jamming on Pink Paper Only!

[000nicec]

I have a Bizhub pro 950 which only seems to jam on Pink Standard A4 Paper.
Anyone have any Ideas?

[pepper38_cnd]

Only On PINK ??? Interesting!!

12342

[000nicec]

LOL Yes rather interesting.
White paper working 100%.
Haven't tried other colours as the customer only uses the pink.


12343

[mrwho]

I believe the sensors use infrared light for detecting paper (if you look at a sensor you'll notice a dim red light - I noticed this on the exit sensor of a 7045). Maybe the pink paper isn't detected by those sensors that don't use a physical actuator.

Wild guess, I know...