di2510 all counters magically reset to ZERO

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  • cobiray
    Passing Duplication Xpert

    1,000+ Posts
    • Mar 2008
    • 1199

    #1

    di2510 all counters magically reset to ZERO

    I just had an interesting issue on a di2510, walk up machine, no network and no fax options. I went in on a call of machine locked up. Machine was stuck at the start up screen that looks like a "map" with the different images of the copier on it. I powered the machine down using the operation switch on the touch panel and the screen stayed lit with no change. Powered off using main power switch on left side and unplugged for about 20 seconds. Plugged machine back in and powered up. Went to enter tech mode and when I hit the meter page all the counts were at zero..... Entered tech mode to check error and jam codes to find all are at zero. PM counters, paper counters and all other counters are at zero. I'm pretty sure all that data is lost, but I was wondering if anyone else has encountered this and if there was any repercussions down the road? Thanks for any and all replies.
    the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
    Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
    Michael Bolton: You and me both, man. That thing is lucky I'm not armed.
  • mo0651
    Service Manager

    1,000+ Posts
    • Apr 2009
    • 1054

    #2
    Re: di2510 all counters magically reset to ZERO

    NVRAM

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    • EarthKmTech
      Step aside, noob

      1,000+ Posts
      • May 2009
      • 2139

      #3
      Re: di2510 all counters magically reset to ZERO

      its called BRAM on those machines

      its the card in the side of the scanner with battery soldered to it and the 32mb CF card containing the MSC firmware. I think you'll find the battery's gone flat.

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