[Error Code] Bizhub 200 and Di 2510f EA 4226 code scanning to email

[darkknight]

Hello Techies!!!!

I have an issue with two separate accounts, both doing the same thing and not scanning to email. Out the blue both machines stopped scanning to email and nothing has changed in the network settings. Any ideas?


Thanks!

[mdavin]

Re: Bizhub 200 and Di 2510f EA 4226 code scanning to email

Verify the SMTP server is working correctly and that you can ping it from the machine. Typically when setting up scan to email I will use either the ISP smtp server, gmail or an exchange if provided. P.M me your email and i can send you a program that you can run to test the email SMTP settings, you basically fill in the same information the machine is using and the program will give you the actual server responses when trying to email.

Edit:
The ea4226 (eaxxxx)code is listed in the user manual and basically says the copier can not communicate with the smtp server. Check your network connections verify the machine is on the network and that nothing has changed on the customers network