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kingarthur
11-17-2011, 02:04 PM
hi...i've got a customer who's complaining that the tray "crashes down"...i've been to look at it & it depends on how many sheets you have in it....if its more than half full it goes down with a thump....instead of lowering gently....i've asked them why they open the tray...apparently it was to get a piece of paper to write on...when i explained that they should only open it to load paper or remove misfeeds....all of a sudden its cos its misfeeding....but the management list doesn't support this...but i still dont think it should crash down the way it does....any ideas chaps & chapesses...

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