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ineo+6501
11-23-2011, 03:57 PM
Hi Guys

I have a bizhub 421 which is annoying me.

It has current firmware installed & all functions on the machine work perfectly. It is setup using user authentication & account track via the biometric unit. It also uses the ID & print function.

The problem is: Whenever the customer tries to connect to it via data administrator (to view the account readings etc.), data administrator comes up with an error and fails to bring up the data. I have a copy of the error log which I'll paste below.

The customer has 4 other 421's which are configured identically & are on the same network, they all work perfectly with data administrator.

Here is the log:

I 23/11/2011 11:23:18 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the OpenAPI version
I 23/11/2011 11:23:21 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Log into a device
I 23/11/2011 11:23:22 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the WSDL
I 23/11/2011 11:23:23 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the support function
I 23/11/2011 11:23:24 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the fax settings
I 23/11/2011 11:23:25 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the fax settings
I 23/11/2011 11:23:25 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the status of the device
I 23/11/2011 11:23:25 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the total counter
I 23/11/2011 11:23:26 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the size counter
I 23/11/2011 11:23:26 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the administrator permanent settings
I 23/11/2011 11:23:26 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the device system information
I 23/11/2011 11:23:27 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get date and time
I 23/11/2011 11:23:27 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the prohibition level of user operation
I 23/11/2011 11:23:27 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the user box configuration data
I 23/11/2011 11:23:27 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the storage information
I 23/11/2011 11:23:27 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the copy program configuration data
I 23/11/2011 11:23:28 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the status of each part
I 23/11/2011 11:23:28 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the panel settings
I 23/11/2011 11:23:28 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the storage information
I 23/11/2011 11:23:29 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the TSI settings
I 23/11/2011 11:23:29 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Import Authentication Device Setting.
I 23/11/2011 11:23:30 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the fax settings
I 23/11/2011 11:23:30 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Get the authentication settings
I 23/11/2011 11:23:31 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Import Authentication Device Setting.
E 23/11/2011 11:23:31 168.2.4.204 KONICA MINOLTA bizhub 421 Failure:Get the user settings
I 23/11/2011 11:23:31 168.2.4.204 KONICA MINOLTA bizhub 421 Success:Log out of a device

Any ideas welcome.

Cheers

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