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SPBE
12-09-2011, 04:45 PM
Customer has a 361 that will print only after they cycle power. When I check the print queue it says printing, but data light is not lit. I turn it off/on.. everything prints. All other functions test good. Any ideas?

copytechman
12-09-2011, 05:34 PM
Seen this before, with mine I had to turn off all unused protocols / services on machine, something floating on the network caused it to kill printing after being hooked up to their network for a few minutes, if I used a crossover cable and my laptop I could print all day long. And there weren't any IP conflicts I could see.

Regards!
A.

mervyn
12-09-2011, 06:53 PM
If authentication is on , it may be someone trying to send without authentication , have seen this happen.Only way to find out who is to use a " Sniffer " program to find the ip address of the offending computer.

SPBE
12-13-2011, 09:27 PM
Thanks copytechman, I turned all unused protocols off and it's all better.

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