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kevin38
12-28-2011, 01:49 PM
Where I work we have almost 600 copiers spread out over the base. Most work and have same settings however we have a few that don't despite having the same configuration as all the rest.

One of these is a 283. Users are able to print to without any issues. Scanning is another issue. After their CAC card is authenticated by the domain controllers it lets them into the scanning menu. There they see their home drive listed as manual destination is not allowed. when attempting to send it fails and give the following error "server connect error"



The second copier is a 601. We finally got it to authenticate yet a new issue arose. The 601 as it cannot use the homedrive/cac precedure due to the network setup uses manual destination. Configured similar as other 601's and allows them to authenticate and list two option under the manual input tab, web and folder. Web is empty, folder contains user name and h drive location. So we select that and press send. Naturally it errors "folder not specified"


Kevin
Service Desk IT Specialist
Network Enterprise Center Ft. Sill

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