black drum error

[marlon29]

hi guys,

has anyone encountered the error "drum error black" displayed on the panel and the machine cannot be used? we have replaced the black drum already but the error keeps on coming back. kindly help...thanks a lot....

marlon

[Hansoon]

To know the machine type would help dramatically in answering your question.....

Hans

[ck1]

what code you are show ? color machine ?

[marlon29]

there's no code appearing, just the message "drum error"...C280 machine

[JustManuals]

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[PeterG]

Are you sure you didn't put a color drum in, instead of a black?

[mervyn]

Agree with previous post , youve fitted a color drum instead of black , they are chipped differently.

[marlon29]

I am sure that we have not put a color drum into the black drum unit. We have checked the wiring and so far the error has not yet appeared. The error appears intermittently. I wanted a permanent solution...thanks

[sprdav]

have you tried updating the firmware?

[marlon29]

we have already updated the firmware, version 90 is the one that is loaded in the machine

[sprdav]

ill call konica tomorrow for ya

[sprdav]

who u work for i live in stockton

[Eresources]

Latest firmware for C280 is D0. Try that first.

Also check that there's no toner covering the Relay Connector that connects with the chip on the bottom of the drum unit.

[malthus]

there's no code appearing, just the message "drum error"...C280 machine
has the firm ware been upgraded to allow contiuios use after life over has been reached if so oil can willbe displayed on control panel ,if is it a new drum you are fitting ie with a new chip to reset it

[copierwhisper]

Does anyone have the final answer to this problem, I have a machine with the same issue~

[scottengineer]

hi is it new oem drum units you are fitting or drum kits? is it possible you are fitting kits and have a couple of bad chips? we have all had it. i do think you should upgrade to the newest firmware it is the first thing km tech will ask

[malthus]

hi is it new oem drum units you are fitting or drum kits? is it possible you are fitting kits and have a couple of bad chips? we have all had it. i do think you should upgrade to the newest firmware it is the first thing km tech will ask

u must be bored this weekend scott

[scottengineer]

u must be bored this weekend scott
very mate

[copier tech]

Has your local chippy run out of deep fried Mars Bars? ;)

[JR2ALTA]

I had this problem. And he's not crazy the machine will intermittenly say "drum error k"

Per koncia I replaced both the PRCB and the Front Rely Board (little board the dev units plug into)

It was covered under warranty so I didnt bother to find out which one was the real fix, because again it was intermittent and I didn't want another call back.