Avskrap
02-01-2012, 05:41 PM
Seems when you get a problem with one, the rest decide to cash out aswell...
The IC-409 (on a C451):
Customer called us, saying that the RIP loses connection with the network, won't answer pings and won't print anything. We go on-site, try the basics (Clear Server, restarting, changing IP-address) to no avail. It starts up fine, but won't print more than one job (or a Configuration Page). If you queue jobs from a client, the RIP spits one out after a restart, then locks up on "Print..". I bring the Fiery back to the office with me and swing by Konica Minolta to patch it and try it with someone more knowledgeable than me... It works like a charm, printing several heavy jobs, never loses connection with the machine and so forth. I bring it back to the customer, install it, different problem. Now it won't even connect with the machine. The Idle-icon never shows, and the button in the Help/Counter menu shows for a second or two and then dissapears. If you press it while it shows, you get in to the Fiery window, but it's empty and pressing anything doesn't work. After a couple of seconds you're booted out to the main copy screen. Throughout my second on-site visit the network hasn't been connected to the RIP, simply to rule out a corrupt job being sent. I've replaced the cables, the video interface card. Next step is the MFP board on the machine I think. The customer also experiences very slow prints when we connect the machine without the RIP to the network, where it spools the job in normal pace but won't print until the last page is done, even though it's set to print when the first page is done (checked everywhere, clients, server, the lot).
The IC-412 (on a C452):
Me and a colleague went to install two identical C452's with IC-412's on 'em. The first machine we installed worked like a charm in our office, the other one as well. The first one, after we configured the network settings, simply won't connect to the machine. The second one we did an identical procedure with, and it works like a charm. Two identical machines, two identical RIPs, the same network, same clients, same everything.
So, after putting in the network details and the RIP rebooting itself when exiting the setup, it won't connect to the machine. I can connect to both the machine and the RIP from a client computer, and the Fiery says "Controller does not support this machine" (or the likes, can't remember exactly...). We tried reconfiguring the RIP from a computer, loaded the latest firmware in the machine but no luck.
So, yeah. Does anyone have any ideas? Both machines are connected through the Fiery (one ethernet cable from the wall to the RIP, ethernet cable from the RIP to the machine).
Any help appreciated. Sucks when you have to deal with things you don't have alot of experience with...
The IC-409 (on a C451):
Customer called us, saying that the RIP loses connection with the network, won't answer pings and won't print anything. We go on-site, try the basics (Clear Server, restarting, changing IP-address) to no avail. It starts up fine, but won't print more than one job (or a Configuration Page). If you queue jobs from a client, the RIP spits one out after a restart, then locks up on "Print..". I bring the Fiery back to the office with me and swing by Konica Minolta to patch it and try it with someone more knowledgeable than me... It works like a charm, printing several heavy jobs, never loses connection with the machine and so forth. I bring it back to the customer, install it, different problem. Now it won't even connect with the machine. The Idle-icon never shows, and the button in the Help/Counter menu shows for a second or two and then dissapears. If you press it while it shows, you get in to the Fiery window, but it's empty and pressing anything doesn't work. After a couple of seconds you're booted out to the main copy screen. Throughout my second on-site visit the network hasn't been connected to the RIP, simply to rule out a corrupt job being sent. I've replaced the cables, the video interface card. Next step is the MFP board on the machine I think. The customer also experiences very slow prints when we connect the machine without the RIP to the network, where it spools the job in normal pace but won't print until the last page is done, even though it's set to print when the first page is done (checked everywhere, clients, server, the lot).
The IC-412 (on a C452):
Me and a colleague went to install two identical C452's with IC-412's on 'em. The first machine we installed worked like a charm in our office, the other one as well. The first one, after we configured the network settings, simply won't connect to the machine. The second one we did an identical procedure with, and it works like a charm. Two identical machines, two identical RIPs, the same network, same clients, same everything.
So, after putting in the network details and the RIP rebooting itself when exiting the setup, it won't connect to the machine. I can connect to both the machine and the RIP from a client computer, and the Fiery says "Controller does not support this machine" (or the likes, can't remember exactly...). We tried reconfiguring the RIP from a computer, loaded the latest firmware in the machine but no luck.
So, yeah. Does anyone have any ideas? Both machines are connected through the Fiery (one ethernet cable from the wall to the RIP, ethernet cable from the RIP to the machine).
Any help appreciated. Sucks when you have to deal with things you don't have alot of experience with...