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sebastion
02-07-2012, 02:16 PM
I have a c35 with no image at all in print or copy cant print out and test pages etc,doesnt seem to be any image on belt or drums and NO error codes,any ideas?

acusso1234
02-07-2012, 02:24 PM
what about internal print?

sebastion
02-07-2012, 02:35 PM
no internal prints either

emujo
02-07-2012, 02:52 PM
Not to familiar with the C35, but all other newer color MFPs have an initial check (stabalization), an image is written to the x-fer belt and looked at to determine registration, density ect. If your MFP can pass the initialzation process then you've lost 2 nd xfer. When you say "Seems to be" , did you pull the belt out in the middle of a skyshot and look to see if image was present? Emujo

sebastion
02-07-2012, 03:00 PM
yes i did nothing whatsoever on transfer belt during the middle of a skyshot

EarthKmTech
02-07-2012, 09:05 PM
These machines have a LOT of bugs, and firmware fixes just about all of them. Till more bugs are discovered.

Its almost always firmware relaited or the mfp board.

As far as KM small machines are concerned, the best advice i can give is "buy a HP"

sebastion
02-07-2012, 09:24 PM
well we just put the latest firmware available in it both engine and controller ......same as before

EarthKmTech
02-07-2012, 09:41 PM
I think you may well have a board failure issue or corrupt NVRAM

sebastion
02-13-2012, 08:47 PM
ok we got this machine fixed it ended up being the high voltage unit part #
a121m40200

emujo
02-14-2012, 04:13 PM
Thanks for posting the resolution...you may save another tech from pulling (what's left) his/her hair out. Emujo

sebastion
02-15-2012, 03:05 PM
your welcome,i do not have a problem as i have no hair..lol

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