Black panel LCD Konica MInolta C350 after upgrade

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  • fidelio
    Technician
    • Nov 2007
    • 18

    Black panel LCD Konica MInolta C350 after upgrade

    I have a problem with C 350. After uploading a new firmware, mashine dosent work. Lcd panel is black. Mashine working and testing after start, but it' s all. Is there any proced to fix nvram??
  • random

    #2
    The ribbon cable in the control panel of this product is notorious for causing blank screens. This may be coincidence in your case. If the machine boots up and ever thing is normal except for the screen this may be case.

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    • fidelio
      Technician
      • Nov 2007
      • 18

      #3
      today I checked and I Know. I upgrade software for KOnica MInolta Bizhub C252. What have I done !!!!. What should I do now?

      Comment

      • Juggy
        Technical Support
        100+ Posts
        • Sep 2007
        • 101

        #4
        Try and remove the battery in parameter board and install the battery after few minutes then do a nvm recovery and reload the firmware

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        • fidelio
          Technician
          • Nov 2007
          • 18

          #5
          Where I Find a nvram recovery?? Please send me instruction step by step to e-mail J will be very gratefull.


          My e-mail - piotr@xerocenter.pl

          thanks

          Peter

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          • pepper38_cnd
            Field Service Manager
            Site Contributor
            1,000+ Posts
            • Aug 2005
            • 1076

            #6
            I personally would be a little shy on messing with the NVRAM pack. Unless you are prepared for the headache of replacing it. I seem to remember a bulletin about changing firmware in too big of leaps, that for example (and I am just pulling these numbers out of my head) in some cases to upgrade to level 40 the machine must be at at least level 36 or higher. If you try going from say level 30 to 40 the boot sector gets messed and you end up with a dead machine either hour glass, logo, or blank screen. I believe the solution was to go back to the level you started at and upgrade in steps to the level you want to be at. I am checking into this I can't seem to find the bulletin in question. I will check with the other techs at work tomorrow, and get back to you. If you think this doesn't apply to your situation let me know and save me the trouble of searching.
            Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
            Now into Ip TV KODI Boxes

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            • pepper38_cnd
              Field Service Manager
              Site Contributor
              1,000+ Posts
              • Aug 2005
              • 1076

              #7
              Sorry I just read up farther in the post and see you loaded the wrong machine firmware this usually generates an error. But is usually corrected by simply loading the correct firmware. Have you try to load the proper C350 firmware?
              Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
              Now into Ip TV KODI Boxes

              Comment

              • fidelio
                Technician
                • Nov 2007
                • 18

                #8
                Yes, I tryde. When I put in the card flash first time ,on LCD panel flashe "please wait" This massage was display about 45 minute's. Then I off the mashine.

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                • pepper38_cnd
                  Field Service Manager
                  Site Contributor
                  1,000+ Posts
                  • Aug 2005
                  • 1076

                  #9
                  It does not sound like the card is written properly if the machine does not boot from it. Rewrite the card using the firmware imaging tool. Or use a card you know contains good firmware. Note you should never format the card in question if you do you will have to make it ready for firmware again using the CYGWIN utility.
                  Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
                  Now into Ip TV KODI Boxes

                  Comment

                  • fidelio
                    Technician
                    • Nov 2007
                    • 18

                    #10
                    I alwasy using CYGWIN utility. The Check SUM i 59E and is Ok. J have another mashine C350 and when I change PWB it working. Change only Nv RAM is do nothing

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                    • alfpanasonic
                      Technician
                      50+ Posts
                      • Jan 2007
                      • 73

                      #11
                      Have you make the trouble reset?

                      Comment

                      • fidelio
                        Technician
                        • Nov 2007
                        • 18

                        #12
                        J changed the PWB with another mashine and the mashine is working. Today I know that I need a firmwere to uploaded the PWB-L.
                        In mashine C 350 Nvram is not removable. PWB must be aploaded.

                        Is anyone have a firmware like I said. ?????

                        Comment

                        • fidelio
                          Technician
                          • Nov 2007
                          • 18

                          #13
                          Trable reset. I have black panel LCD. How I should do?????

                          Comment

                          • alfpanasonic
                            Technician
                            50+ Posts
                            • Jan 2007
                            • 73

                            #14
                            Power down the machine with the sub-power on.

                            Press utility-counter and power on the machine

                            Wait and in the screen must appear TROUBLE RESET

                            Follow ionstrutions

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                            • jerryblack

                              #15
                              in which way do you run the update?

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