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rbell12
03-20-2012, 02:11 PM
customer called w/c3101 code on this box. fuser drive assembly was recently replaced. short of replacing this assembly again, anything else we might look at for a cause of this?

Avskrap
03-20-2012, 02:30 PM
Check the retraction motor and sensor (PC23). These old boxes have some glitchy motors, so my bet is that it's what's giving you the code.

rbell12
03-20-2012, 06:15 PM
thanks avskrap, took whole retraction assembly from parts machine and swapped w/bad one. so far it's working fine.

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