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Copierdave
11-20-2007, 10:49 PM
Have a newly installed bizhub 350 that occasionally gets a C11A0 error code on the finisher. It seams to happen intermittently when it is sorting multiple pages. The first sheet does not seam to come out as far as the 2nd of third sheet and the machine goes into a C11A0 code. I did check and confirmed that all of the packing had been properly removed including the two little cardboard squares on the horizontal unit. It is a brand new install and the customer is grouchy! anyone seen this before or have any ideas?
The code C11A): Paper Holding Drive Failure -
Paddle home Position Sensor PC11FN
SL2-FN - Exit Paddle Solenoid
PWBA-FN

Copierdave
11-21-2007, 10:57 PM
Cleaned and re-lubed clutch. There also seamed to be a little slop in the clutch - loosened up set screws/moved boss over/retightend set screws. After putting it back together and with the help of a fellow tech, (who corrected my error on putting the clutch back on in-correctly), It seams to be working properly.

bgbas
11-21-2007, 11:37 PM
Thanks Copierdave. I've had similar problems with this and other models. I will try what you did.

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