MFPs R Now PCs
05-16-2012, 11:47 PM
Used to have a Konica Minolta bizhub C352 with Fiery where we ran into situations over time that print jobs start backing up in the driver queue and then stops printing and eventually scans stop working. Customer would then re-boot the bizhub MFP (throwing all MAIN, HARD switches) and everything is OK for a while.
Customer upgraded to the Konica Minolta bizhub C550 (no fiery). It’s been installed for 5 months now and the same problems are coming up AGAIN.
There are 25 people printing to it, and they do print large jobs at times, so to prevent any timeouts I have a current PCL driver on the Windows Server 2003 R2 and it's shared. I then pulled that driver to all of the workstations no problem.
Troubleshooting: Clean reinstall of all drivers (delete printer icon and remove driver via printer server properties).
Port Settings: Turned off SNMP Status to prevent driver going "offline" when supplies run low/out. I have also tried both LPR with queue name print and RAW 9100.
I have noticed that the print server role is not configured (it’s just a shared driver). But when I called the customer I.T. provider, they indicated that it intentionally setup that way?
Help?
Customer upgraded to the Konica Minolta bizhub C550 (no fiery). It’s been installed for 5 months now and the same problems are coming up AGAIN.
There are 25 people printing to it, and they do print large jobs at times, so to prevent any timeouts I have a current PCL driver on the Windows Server 2003 R2 and it's shared. I then pulled that driver to all of the workstations no problem.
Troubleshooting: Clean reinstall of all drivers (delete printer icon and remove driver via printer server properties).
Port Settings: Turned off SNMP Status to prevent driver going "offline" when supplies run low/out. I have also tried both LPR with queue name print and RAW 9100.
I have noticed that the print server role is not configured (it’s just a shared driver). But when I called the customer I.T. provider, they indicated that it intentionally setup that way?
Help?